Disclosures.

TASA Disclosures

Code of Professional Conduct

As registered BAS Agents, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:

Matters That Could Influence Your Decision

Matters that could

significantly influence your decision to engage us (or continue to engage us) for a BAS Agent Service from 1 July 2022 onward include the following;

We have not committed any prior material breaches of the TASA or related instruments.
We are not currently under investigation by the Tax Practitioners Board (TPB) for any material breaches.
No sanctions have been imposed on us by the TPB, and there are no conditions on our registration.
We have not been disqualified from providing tax agent services.
We do not employ or engage any individuals who have been disqualified from providing tax agent services.

TPB Public Register

The Tax Practitioner'sBoard maintains a public register of Tax Agents and BAS Agents.
You can access and search this register here: https://www.tpb.gov.au/public-register

Complaints Process

If you have a complaint about our services, please contact us directly at hello@macaccounts.com.au.
We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days.
We will provide you with our understanding of the circumstances and will outline the dispute resolution process.

If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB). The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the below link includes details about your review rights and who can further assist you.

TPB Complaints: https://www.tpb.gov.au/complaints.